Shipping & Delivery

What is the 7 day replacement Guarantee?


All products sold at Jaivik Tokri.com are covered under our 7 Day Replacement Guarantee. In case there are any issues related to damages, or defects notify us within 7 days from the date of delivery, and we will either refund your money or send a replacement product to you.


In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at customercare@jaivik tokri.com or phone at +91 9116672106, fill the return form on our website, within 7 days from the date of delivery. The defective product or part will be recalled and our quality team will check the issue.


The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:


• Any product that has been used
• Any product that has been seal is broken
• Any product not in its original condition
• Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
• Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number


How do I cancel an order on Jaivik Tokri.com?


Cancellation before the product is delivered:
• In case the prepaid order is cancelled before it is dispatched, we will refund the entire amount.

Cancellation after the product is either dispatched or delivered:

• In case you have received the product, it will be eligible for a replacement if it is defective or is incorrect. Please refer 7 Day Replacement Guarantee for further details.

What is the procedure to return a product to Jaivik Tokri?


In order to initiate a return, contact Customer Service via email at customercare@jaiviktokri.com or call us on +91 9116672106 or fill the return form on our website, within 15 days from the date of delivery. Our customer service representative will help you with the process.


• Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
Tracking:

An E-mail containing your package tracking information will be sent after shipment. You can also sign-in with your details and track status with your AWB number. Please email us at sales@jaiviktokri.com if you have any queries.

Replacement / Return Policy by Us:

In 7 days except the following:

• Products perishable in nature
• Gift Certificates
• Items that have been used or opened
• An item not returned in the condition it was received.
• Any item received by us in a damaged condition.
• Items sourced or delivered outside India.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Our Return Policy:

• Replacement request must be made within 7 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
In the case of perishable items or custom-made non-perishable items, neither Jaivik Tokri.com nor our enabling partners will be able to accept any returns or replacement of such items.

Our Refund Policy:

Refunds would be made via the same mode as received and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.

Cases of goods unavailability or service problem:

• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer if customer demands
• 100% refund will be given if product is not available or vendor is not able to ship the products
• For couriered products, If the delivery address is outside the service area, then only 100% refund will be given