Returns & Exchanges
What is the 7 day replacement Guarantee?
All products sold at Jaivik Tokri.com are covered under our 7 Day Replacement Guarantee. In case there are any issues related to damages, or defects notify us within 7 days from the date of delivery, and we will either refund your money or send a replacement product to you.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at customercare@jaivik tokri.com or phone at +91 9116672106, fill the return form on our website, within 7 days from the date of delivery. The defective product or part will be recalled and our quality team will check the issue.
The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:
• Any product that has been used
• Any product that has been seal is broken
• Any product not in its original condition
• Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
• Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on Jaivik Tokri.com?
Cancellation before the product is delivered:
• In case the prepaid order is cancelled before it is dispatched, we will refund the entire amount.
Cancellation after the product is either dispatched or delivered:
• In case you have received the product, it will be eligible for a replacement if it is defective or is incorrect. Please refer 7 Day Replacement Guarantee for further details.
What is the procedure to return a product to Jaivik Tokri?
In order to initiate a return, contact Customer Service via email at email@example.com or call us on +91 9116672106 or fill the return form on our website, within 15 days from the date of delivery. Our customer service representative will help you with the process.
• Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.